Amazon Customer Service Chat

Updated February, 2020
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Amazon's live customer service chat is the easiest, quickest way when handling any account or order issues or queries. You can do this from their “Contact Us” page.

Log into your online account and navigate to the “Help” page, here:

Scroll down to “Browse Help Topics.” Hover over “Need More Help?” and click “Contact Us.” Choose between one of the following four options; "An Order I Placed," "Devices," "Digital Content and Services," or "Prime or Something Else." Under the drop-down menu click “Tell Us More.” Click on “Chat” to get in touch with a customer care representative.

You can also contact Amazon's customer support via phone on 1-888-280-4331. Their call center is available 24 hours a day, 7 days a week.

Email and social media are other methods and provide a written record to which you can refer. Account issues: cis@amazon.com General inquiries: primary@amazon.com Twitter: @amazonhelp Facebook: www.facebook.com/Amazon Instagram: @amazon