You may not always speak to a live person when contacting customer service at Amazon. You can connect with the chat feature on Amazon, listed here. The problem? It’s never a live person right away. You need to answer a few quick questions from their chatbox before connecting with a human.
Although most people don’t like interacting with chatbots, Amazon’s is quite nice & simple to converse with to find your answer(s).
Step 1: Visit Amazon’s chatbox, here, and convey your existing question or issue. If the bot can help, it will correct your issue for you. If the bot is unable to complete your request, it will link you to a live representative.
Step 2: Politely let the customer service representative know what the issue is and the best way to resolve it. Amazon customer service will let you know what options are available for reaching the best outcome.