Amazon Customer Service Email (+Get A Live Rep)

June 2, 2020
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Pro Tip: Click here to get to the Amazon customer service page. Amazon has two customer service email addresses. For general quires about your account, shipping or orders, email primary@amazon.com. For billing queries, you need to email cis@amazon.com instead.

Does amazon have a customer service email? Yes, the amazon customer support email is primary@amazon.com. Speak with a live rep who's able to answer any all all quires about your orders, accounts, shipping and more. However, if you're experiencing a billing query then you need to email cis@amazon.com instead.

An Amazon.com rep is likely to get back to you in 48 hours. Once you're in contact with someone, this person is then assigned to give you live help over email with your questions or problems. It's an easy way to resolve issues and get personal assistance from Customer Service.

Typical queries that get handled are to do with the following:

  • Shipping
  • Orders
  • Accounts
  • Refunds
  • Returns
  • Payments
  • Card Gifts