Amazon Missing Package (+ Best Way To Handle)

June 2, 2020
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Pro Tip: Click here to find Amazon's Customer Service page. This feature gives you options to get in contact with a live rep via chat, email, or phone.

The best way to handle a missing package is to speak with over the phone to Amazon's customer service. Although you're able to message or email, calling a live rep is the most effective way to resolve your issues. Contact Amazon.com's reps on 1 (888) 280-4331.

Every item that gets shipped from Amazon has a tracking record. Speaking with a live rep via the phone allows you to instantly get answers about a package that is late or missing. Typically, a package is likely to be missing if it has not arrived 36 days after its expected arrival date.

To inquire about a missing package, sign in to your account. Then you need to click on the 'Help' section under the 'Let Us Help You' column on the footer of your page. You're directed to a page with many options for you to use and get in contact with a rep, including live chat, email, or cell.

Here are some easy methods to handle your missing Amazon package:

  • Call Amazon and speak to a rep
  • Speak to your neighbors and ask if they've received your package
  • Contact the carrier of your item
  • Contact the shipping company