Amazon Order Cancellation Email Spam

Updated February, 2020
Advertiser Disclosure

Some people may receive order cancellation spam emails claiming they’re from  Amazon, when they aren’t. Report a phishing or spoofed email and don't open any attachments or click any links from suspicious emails. If you do, go to  Protect Your System

Suspicious emails that are not from Amazon often contain;

  • An order confirmation for an item you didn't buy or an attachment to an order confirmation.

Go to “ Your Orders” to see if there is an order that matches the details in the email. If it doesn't, the message isn't from Amazon.

  • Requests for your username and/or password, or other personal information.

  • Requests to update payment information

Go to “ Your Account” and select “Payment options.” If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

Amazon say they will never send you an unsolicited email that asks you to provide sensitive personal information such as your social security number, tax ID, bank account number, credit card.

If you receive correspondence about an order you didn't place, it likely isn’t from Amazon. Send the email as an attachment to