How Do I Contact Amazon About An Order

June 1, 2020
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Pro Tip: Click here to view many ways to get in contact with Amazon. Choose to call, email, or speak over live chat. Get your order number from your Order History list by clicking on 'Track Package'.

Speaking to a live rep is the best way to contact Amazon about an order. You're able to do this by calling 1-888-280-4331 or navigating to the Customer Services page. Before you speak to a rep, get your unique order ID number. Contacting Amazon via customer services is a simple way to get information about your order.

Follow these easy steps to find out if your Amazon order went through:

  • Sign in to your Amazon account
  • Click on 'Accounts and Lists'
  • Look under the 'Your orders' and find your item's unique tracking ID by clicking 'Track Package'. Most of the time, the information about your item's shipping status is here.
  • If your shipping status isn't updated, contact Amazon via their Customer services page. Find this page by click 'Help' at the bottom of your age, under the 'Let Us Help You' column.
  • Alternatively, give Amazon's Customer Service line a call on 1-888-280-4331