Pro Tip: Click here to find Amazon's Customer Service page. This feature gives you options to get in contact with a live rep via chat, email, or phone.
The best way to handle a package that hasn't been sent is to speak with over the phone to Amazon's customer service. Although you're able to message or email, calling a live rep is the most effective way to resolve your issues. Contact Amazon.com's reps on 1 (888) 280-4331.
Speaking with a live rep via the phone allows you to instantly get answers about a package that's late or missing. Typically, a package is likely to be missing if it has not arrived 36 days after its expected arrival date.
To inquire about a missing package, sign in to your account. Then you click on the 'Help' section under the 'Let Us Help You' column. You're directed to a pack with many options for you to use and get in contact with a rep, including live chat, email, or cell.
Here are some easy methods to handle your missing Amazon package:
Every item that gets shipped from Amazon has a specific tracking number for it that is recorded. This record gives you all the information you need to know whether your Amazon package is past it's arrival date.