Missing Item From Amazon Order (+ What To Do)

June 1, 2020
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Pro Tip: Click here to find Amazon's Customer Service page. This feature gives you options to get in contact with a live rep via chat, email, or phone.

The best way to handle a missing package is to call Amazon's customer service on 1 (888) 280-4331. Although you're able to message or email, calling a live rep is the most effective way to resolve your issues with a missing package.

Speaking with a live rep via the phone allows you to instantly get answers about a package that is late or missing. Typically, a package is likely to be missing if it has not arrived 36 days after its expected arrival date. To inquire about a missing package, sign in to your account. Then you need to click on the 'Help' section under the 'Let Us Help You' column. You're directed to a pack with many options for you to use and get in contact with a rep, including live chat, email, or cell.

Here are some easy methods to handle your missing Amazon package:

  • Call Amazon and speak to a rep
  • Speak to your neighbors and ask if they've received your package
  • Contact the carrier of your item
  • Contact the shipping company
  • Contact Amazon.com's reps on 1 (888) 280-4331

Easy steps to find your Amazon order delivery status

Follow these easy steps to find out how do you know if your Amazon order went through:

  • Sign in to your Amazon account
  • Click on 'Accounts and Lists'
  • Look under the 'Your orders' and find your item's unique tracking ID by clicking 'Track Package'. Most of the time, the information about your item's shipping status is here.
  • If your shipping status isn't updated, contact Amazon via their Customer services page. Find this page by click 'Help' at the bottom of your age, under the 'Let Us Help You' column.
  • Give Amazon's Customer Service line a call on 1-888-280-4331 to get more information on your missing package